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Questions about my account
How can I register?
By clicking on "Login", you can access your account if you are already registered. If not, click on "Don't have an account? Create one here" and fill in all the required fields.
How can I change my personal information?
Once you access your profile, in the "Information" section, you can edit all the fields you need.
Can I have more than one shipping address?
Yes, of course. Within your account, in the "Addresses" section, you can add as many shipping addresses as you need. Moreover, these can be different from the billing addresses.
Where can I see my order and invoice history?
Within your account, in the "Order History and Invoices" section, you will see all the purchases you have made at DREAM Fontanilles. From here, you can download all the invoices and even duplicate an order to streamline the purchasing process for parts you need regularly.
How do I know if I have purchase credit?
Within your account, in the "Credit Receipts" section, you will find accumulated credit from any returns you have made. You can use this credit for future purchases by following the steps during the online purchasing process.
How do I know if I have a discount voucher?
Within your account, in the "Vouchers" section, you will see the discount codes that you can use for future purchases. To apply it, you must enter it in the "Promotional Code" section that you will find in the order summary before entering your payment details during the purchasing process.
Can I save products to a wish list?
Indeed. From the product page, when you are browsing the website, you can mark a product as a favorite. It will be saved in a wish list that you can view from your account in the "My Wish List" section.
Questions about the purchasing process
How do I search for a product on the website?
You can use the store's search bar by entering the reference or name of the product you need.
You can also filter by brand and model of your vehicle, and the results will show parts that are suitable for it.
Finally, you can access the category of the products you need by using the main menu, where you will see the products categorized within that category.
I can't find the product I need. Can you help me?
Of course. Contact us by sending us a WhatsApp or calling 667727651, or by sending an email to comercial@dream-fontanilles.com. We will help you find the part you need.
How do I place my order?
To place an order, you just need to click on a product and then on the "Add to Cart" button, and it will be automatically added to your shopping cart. At that moment, you will see a message indicating that the product has been successfully added to your cart.
Once you have added the last item you want to buy, you just have to click the "Confirm Order" button or at any other time by clicking on the cart icon located in the upper right corner of the page to access the shopping cart and complete the order after entering your shipping and payment details.
How do I know if the product I want is in stock?
On the product page, you will see a green message stating "Product in stock," ensuring that there is stock available. If the message that appears is "Check availability" in red, you can still purchase it, and we will notify you as soon as it is available to ship to you as soon as possible.
How do I know which items I have accumulated in my cart?
You just have to click on the shopping cart, and all the products you have accumulated will appear.
If you want to remove any of them, simply click on the trash can icon next to the number of units.
What are the payment methods?
You can make the payment immediately through our bank's secure SSL payment gateway. If any return or order cancellation is necessary, the amount will be refunded to the same payment card.
Mediante ingreso en efectivo o transferencia bancaria a favor de DREAM FONTILLES, S.L. Debiendo indicar en el momento de realizar la transferencia el nombre del cliente y número de pedido. El número de cuenta de ingreso se le comunicará en el correo electrónico que se le enviará como justificante del pedido realizado.
By cash deposit or bank transfer in favor of DREAM FONTANILLES, S.L. You must indicate the customer's name and order number when making the transfer. The account number for the deposit will be communicated to you in the email sent as proof of the order placed.
Or by external financing, you can access the financing gateway of a banking entity. The banking entity's gateway will indicate the steps to follow for processing the financing.
Questions about the status of my order, shipping, and returns
Where can I download the invoice?
Within your account, in the "Order History and Invoices" section, you can find all the invoices for the orders placed so far.
How can I contact you to inquire about billing issues?
You can always contact us at the email address: comercial@dream-fontanilles.com. We will respond as quickly as possible.
How do I know the status of my order?
You will be able to access the status of your order at any time from the moment you confirm the order within your registered account
Additionally, we will send emails with updates on the status of your order, from the moment you place the order until it is marked as shipped.
How long will it take for my order to arrive?
Our commitment to delivery times for Spain and Portugal is 2 to 8 days maximum. Orders placed on our website before 1:00 PM on weekdays will be prepared and handed over to the carrier on the same day; for orders placed after 1:00 PM, the delivery time to the carrier will be extended by 24 hours.
Do you have an express or urgent shipping option?
Yes, we offer you the option to deliver the product within the next 24 hours, as long as you place the order during business hours from Monday to Friday. If you place the order on the weekend, we will not be able to process it until Monday, in which case you will receive it on Tuesday.
What are the shipping costs?
Shipping costs are calculated and displayed before accepting the order and vary based on the volume, weight, destination of the goods, and the type of transport chosen by the customer from the shipping options shown.
Can I return a product?
If the consumer/user wishes to return the product due to a lack of conformity, they must communicate it within 3 business days from receipt, and in any case, the return must be approved by DREAM Fontanilles.
When the consumer/user wishes to return the purchased product, they must inform the customer service of DREAM Fontanilles at the phone number 667 727 651 or via the email address admin@dream-fontanilles.com, all without prejudice to the provisions of articles 114 and following of the LGDCYU. A commission of 10% will be applied as management fees for the return.