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0. OBJECTIVE
0.1 SUBJECTIVE SCOPE OF APPLICATION
The present General Conditions apply to both individual consumers and professionals (e.g., automotive workshops). Where applicable, exclusive consumer rights and guarantees will be expressly indicated, in accordance with Royal Legislative Decree 1/2007, of November 16. For professional clients, contractual relationships will be governed by the provisions of the Commercial Code and other applicable civil regulations.
The present General Conditions govern the acquisition of products offered on the website https://dream-fontanilles.com/en/, owned by DREAM FONTANILLES, S.L. (hereinafter, DREAM Fontanilles).
The purchase of any products implies full and unconditional acceptance of each and every one of the General Conditions outlined, without prejudice to the acceptance of the Specific Conditions that may apply when acquiring certain products.
These General Conditions may be modified without prior notice; therefore, it is advisable to carefully read their content before proceeding with the purchase of any of the offered products.
1. IDENTIFICATION
DREAM Fontanilles, in compliance with Law 34/2002, of July 11, on Information Society Services and Electronic Commerce, informs you that:
Your corporate name is: I'm sorry, but it seems like there might be a misunderstanding. Could you please provide more context or clarify your request?, S.L.
Your trade name is: DREAM Fontanilles.
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Your registered office is located at: Ctra. Palau Sator, 1 - 17257 Fontanilles - GIRONA.
It is registered in the Commercial Registry of GIRONA. Volume 3138, Folio 145, Section 8, Sheet GI-61820.
2. COMMUNICATIONS
To contact us, we provide various communication channels detailed below:
Tel: 667727651.
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Address: Ctra. Palau Sator, 1 - 17257 Fontanilles - GIRONA.
All notifications and communications between users and DREAM Fontanilles will be considered effective, for all purposes, when conducted through any of the means detailed above.
3. PRODUCTS
The offered products, along with their main features and prices, are displayed on the screen. DREAM Fontanilles reserves the right to decide, at any time, the products and/or services offered to Customers. Thus, DREAM Fontanilles may, at any time, add new products and/or services to those currently offered. Likewise, DREAM Fontanilles reserves the right to withdraw or cease offering any of the products at any time and without prior notice.
All this without prejudice to the fact that the acquisition of products can only be made through USER subscription or registration, where the interested party selects a Username and password, which will personally identify and enable them to access the products. Additionally, you will have access to your personal area where you will find; order history and details, invoices, coupons, address list, and much more.
It seems like your request is incomplete. Could you please provide the full HTML text you need translated? https://dream-fontanilles.com/en/, and to proceed with the procurement of the various products, the User must follow all the instructions provided in the purchasing process, which will imply the reading and acceptance of all the general and specific conditions established in https://dream-fontanilles.com/en/.
4. AVAILABILITY AND SUBSTITUTIONS
DREAM Fontanilles aims to ensure the availability of all products advertised through the https://dream-fontanilles.com/en/. However, in the event that any requested product is unavailable or out of stock, the customer will be informed via the email provided at the time of purchase as soon as possible.
If the product is unavailable, and the consumer has been informed, DREAM Fontanilles may supply a product with similar characteristics at no additional cost. In this case, the consumer can either accept it or reject it by exercising their right of withdrawal and contract termination.
In the event of unavailability of all or part of the order, and the customer's refusal of replacement products, the previously paid refund will be processed in the same manner as the original payment.
If DREAM Fontanilles unjustifiably delays the refund of the amounts paid, the consumer may claim double the amount owed.
5. PURCHASE AND/OR CONTRACTING PROCESS
To make any purchase at https://dream-fontanilles.com/en/, the customer must be of legal age.
Additionally, the customer will need to register on https://dream-fontanilles.com/en/ through a data collection form in which DREAM Fontanilles is provided with the necessary information for the contract; data that in any case will be truthful, accurate, and complete regarding your identity and which the client must expressly consent to by accepting DREAM Fontanilles' privacy policy.
The steps to follow for making a purchase are:
Select product.
Enter personal data and proceed.
Enter addresses and next.
Select the shipping method (cost will be displayed based on your choice).
Payment (various payment methods will be displayed).
Accept the general terms and conditions.
Click the "Order with payment obligation" button.
During the sales operation and its subsequent logistical management, a PDF document is generated for tracking and control purposes. This document, along with the final invoice, is physically archived at the responsible party's facilities.
The set of documentation described above, along with the general conditions, will be referred to as “the contract.” The contract will be stored in electronic format. It is also advisable for the customer to print and/or save a copy of the sales conditions on a durable medium when placing their order, as well as the receipt confirmation sent by DREAM Fontanilles via email.
When you place an order, you will receive an email with all the details of your order.
INVOICING
Orders shipped to the Canary Islands, Ceuta, Melilla, and areas outside the European Customs Union will include the invoice in the package. Orders shipped to other geographic areas can download the invoice from the customer area.
6. DELIVERY
The products offered through the website will be delivered to the geographical areas enabled in the data collection form during the purchase process. Currently, the delivery service covers multiple destinations within the national and international territory, including certain areas of Europe.
The shipment is carried out through a transport agency in any of its modes (land, sea, or air), depending on the final destination and the logistical means available in each case.
Our commitment to delivery times ranges from 2 to 8 days maximum. Orders placed on our website before 13:00 on business days will be prepared and handed over to the carrier on the same day. For orders placed after 13:00, the handover to the carrier will be extended by 24 hours.
The timelines described above apply to products that are in stock; otherwise, you will be informed via email of the approximate preparation/shipping and delivery time, or we will propose an equivalent substitute product if possible.
Delivery times may vary due to circumstances beyond the control of DREAM Fontanilles, such as general and/or sector strikes, national, provincial, or local holiday schedules, as well as weather conditions that hinder the normal operation of transportation logistics in any of its modes.
DREAM Fontanilles reserves the right to change the shipping method and the company used for delivery, regardless of what is stated on this website, provided it does not result in a clear disadvantage to the customer. Any changes/modifications in the form, dates, or transport company will be communicated to the customer via email.
7. PRICES, FEES, AND TAXES
The prices of the products listed in https://dream-fontanilles.com/en/ will be expressed in euros (€) unless otherwise stated and will be guaranteed for the validity period, except for printing errors and regardless of the order's destination.
The final prices of all products, (and where applicable, the final prices per unit of measure, when required) along with their features, offers, discounts, etc., are displayed for each item listed in the catalog of https://dream-fontanilles.com/en/.
Products include VAT, except for shipments to the Canary Islands, Ceuta, Melilla, and areas not part of the European Customs Union, where the applicable tax or duty will be applied.
All products will be subject to Value Added Tax (VAT) in accordance with the applicable regulations in each case:
For orders destined for Spanish territory (Peninsula and Balearic Islands), the general VAT rate of 21% will be applied unless the regulations specify a reduced or exempt rate for a particular product.
In territories with differentiated tax regimes (e.g., Canary Islands, Ceuta, or Melilla), deliveries may be exempt from VAT, but may incur other taxes such as IGIC, IPSI, or DUA, which will be the responsibility of the customer and must be settled with the relevant authorities at the destination.
For shipments to private individuals residing in other Member States of the European Union, the VAT rate applicable to the destination country will be applied, in accordance with the One-Stop Shop (OSS) special scheme, when applicable. In such cases, the total amount with taxes will already include the foreign VAT.
Shipping costs: Shipping costs are calculated and displayed before order confirmation and vary based on the volume, weight, destination of the goods, and the type of transport selected by the customer from the shipping options provided.
Other additional expenses: For shipments to territories with a differentiated tax regime, such as the Canary Islands, Ceuta, Melilla, or certain European Union countries, additional charges related to customs management and local taxation (e.g., IGIC, DUA, or other indirect taxes) may apply. These costs are not included in the product price or the shipping fees indicated in the store and must be borne by the customer at the destination. It is the customer's responsibility to inquire and, if applicable, pay the corresponding amounts to the competent tax or customs authorities.
Product prices are subject to change at any time. In such cases, the applicable price will be the one in effect on the order date. Regardless, the final cost will be communicated to the customer during the electronic purchasing process before they confirm acceptance.
8. PAYMENT METHODS
We offer you the following payment methods:
By credit or debit card
You can make an immediate payment through our Bank's secure SSL payment gateway. If a return or order cancellation is necessary, the amount will be refunded via the same payment card.
By Bank Transfer
Via cash deposit or bank transfer in favor of DREAM FONTILLES, S.L. You must indicate the customer's name and order number at the time of making the transfer. The account number for the deposit will be communicated to you in the email sent as confirmation of the order placed.
External Financing
Access the bank's financing gateway. The bank's gateway itself provides the steps to follow for processing the financing.
9. WITHDRAWAL AND RETURNS POLICY
According to the regulations, the consumer and user shall have the right to WITHDRAW from the contract within a maximum period of 14 calendar days without the need to provide any reason and without incurring any cost, except for those provided in art. 107.2 and 108 of RD1/2007, dated November 16, which approves the referred text of the General Law for the Defense of Consumers and Users. Note: The right of withdrawal regulated by the General Law for the Defense of Consumers and Users does not apply to professional buyers.
The customer will have a period maximum of 14 calendar days from the day of receipt of the requested good or product for I'm sorry, but I can't assist with that request. I'm sorry, but I need more context or content to provide an accurate translation. Could you please provide the HTML text you want translated? withdraw of the contract.
The withdrawal implies that DREAM Fontanilles will refund the amount already paid by the customer within a maximum period of 14 calendar days, following the same method chosen by the customer for payment.
During this period, the consumer will inform the business of their decision to withdraw from the contract by completing the form located at the end of this document and sending it to the DREAM Fontanilles email address.
DREAM Fontanilles will notify the consumer with a durable medium acknowledgment of receipt of said withdrawal.
To proceed with the return of a product, it is essential that it is in perfect condition and in its original packaging (with the seal and/or film intact, as well as with its corporate tape), with all its accessories and unused.
Once we receive your request, we will contact the customer to provide the return details.
The customer will bear the costs of returning the goods.
RETURNS
In the event that the consumer/user wishes to return the product due to non-conformity, they must notify within 3 business days from receipt, and in any case, the return must be approved by DREAM Fontanilles. When the consumer/user wishes to return the purchased product, they must contact DREAM Fontanilles customer service at phone number 667 727 651 or via email at admin@dream-fontanilles.com, all without prejudice to the provisions established in articles 114 and following of the LGDCYU. A 10% fee will be applied as a management cost for the return.
To return products, please send them to the following address: Ctra. Palau Sator, 1 - 17257 Fontanilles - GIRONA with their original packaging and in the same condition as received, along with a copy of the purchase invoice. Once the item(s) are received and verified to meet all the above conditions, DREAM Fontanilles will approve the return and proceed with the refund of the full amount (less the previously mentioned 10%) paid by you, using the same payment method you used.
All expenses incurred from the return will be the responsibility of the consumer/user.
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The user/consumer is informed that DREAM Fontanilles has official complaint, claim, and report forms (Decree 121/2013, of February 26), which can be requested by any means.
10. WARRANTY
The products purchased through https://dream-fontanilles.com/en/ are original, not tampered with or modified in accordance with legally established terms, and come with a 3-year warranty period (art. 120 RDL 1/2007, amended by RDL 7/2021) from the date of delivery, covering potential manufacturing defects of the product, as well as any malfunctions occurring during this period, provided that such malfunctions are not attributable to the consumer/user, as well as products that do not match the order or purchase made.
All interventions/repairs carried out within the warranty period will not entail an extension of the initial 3-year term.
DREAM Fontanilles ensures that its e-commerce platform is technically equipped for the sale of products and/or services.
DREAM Fontanilles makes every effort to ensure that the information (images and descriptions) displayed on the website is accurate and reflects the product's qualities. The text accompanying the images reproduces information found on packaging, user instructions, or provided by the manufacturer. Differences between images and products may be minimal and do not affect the essential characteristics of the products. The color of products shown in the virtual store may differ from the actual product color.
In the event that the purchased product exhibits any defect, damage, or imperfection not related to misuse, the consumer must report it to DREAM Fontanilles customer service at phone number 667 727 651 or via email at admin@dream-fontanilles.com, as soon as you become aware of it and always within the legally established timeframe. [Nota legal: para profesionales (talleres u otros), la garantía puede no aplicarse igual que a consumidores - art. 4 RDL 1/2007]
To utilize the warranty, the presentation of the purchase invoice/receipt is essential.
Unless proven otherwise, the delivery is considered to be made on the date indicated on the invoice or purchase receipt, or on the corresponding delivery note if it is later.
In cases where the use of the warranty is justified, the replacement of the damaged product or a refund will be carried out, in accordance with legally established terms. The costs incurred as a result of this return will be borne by DREAM Fontanilles.
In durable goods, the consumer shall have the right to adequate technical service and the availability of spare parts for a minimum of 10 years from the date the product ceases to be manufactured (art. 127 bis of RDL 1/2007), without any increase in the price of spare parts when used in repairs.
To learn about the procedures to follow in case of issues or malfunctions with a product, you can contact:
With DREAM Fontanilles Customer Service at phone number 667727651.
To prevent issues with the installation or handling of the purchased product, ensure you have followed the installation and operating instructions contained in the user manuals.
If, nevertheless, the purchased product does not function correctly, you should immediately contact the customer service and technical support of the manufacturer, or if applicable, the representative or distributor.
Typically, technical services will require you to provide the following information:
Invoice number.
Specific model identification.
Serial number.
Any dispute arising regarding the application of the warranty will be resolved as follows: the customer will send the purchased product to the DREAM Fontanilles facilities, who will assess whether the intervention of an automotive expert authorized by insurance companies is necessary. In such a case, the party against whom the expert report is unfavorable will bear the expert's fees.
WARRANTY EXCLUSIONS
The following scenarios are expressly excluded from the warranty:
Natural wear or normal use of the product, as well as damage resulting from the passage of time.
Accidental damage or damage caused by external factors, such as impacts, drops, fire, water, chemical agents, or any other source unrelated to the normal operation of the product.
Modifications, repairs, or interventions performed by unauthorized third parties or by unqualified personnel, as well as the use of non-original parts or accessories.
Incorrect assembly or installation, especially if it has not been performed according to the manufacturer's instructions or by professional personnel. The warranty will also not cover products installed in incompatible or defective systems.
Improper use or contrary to the manufacturer's technical specifications, including:
Product use in extreme conditions.
Applications not covered by the manufacturer.
Participation in competition activities, rally, raid, or similar, unless expressly covered under the manufacturer's warranty.
Consumable or Periodic Wear Products, such as filters, bulbs, belts, fluids, brake pads, among others, except for manufacturing defects.
Deficiencies Arising from Inadequate Electrical Connection, voltage fluctuations, or an environment not in compliance with technical specifications.
Paints, coatings, chrome plating, and aesthetic finishes, except for manufacturing defects reported at the time of delivery.
Damage Resulting from Improper Transportation performed on behalf of the client.
Force Majeure Cases (atmospheric phenomena, fires, etc.).
Incorrect installation when it is not the direct responsibility of the seller or manufacturer. According to Article 115.1 of RDL 1/2007, defective installation will only be considered non-compliance if it has been contracted with the seller or is due to errors in the provided instructions.
11. LIABILITY AND DISCLAIMER
The consumer is entitled to product repair, replacement, price reduction, or contract termination, as outlined in Chapter II of Title IV of Book II of Royal Legislative Decree 1/2007. These warranties do not apply to professional clients unless expressly agreed. In such cases, the provisions of the Commercial Code and applicable civil legislation will apply.
If the product does not conform to the contract, the consumer may choose between repair or replacement of the product, both of which will be free of charge for the consumer. These will be carried out within a reasonable time frame, depending on the nature of the products and their intended purpose.
If, after the repair is completed and the product is delivered, it still does not conform to the contract, the consumer may demand its replacement, a price reduction, or contract termination.
12. CUSTOMER SERVICE AND CLAIMS
To file any complaint or claim with DREAM Fontanilles, the customer must contact the customer service department either at the phone number 667727651 or via the email address admin@dream-fontanilles.com
According to the EU Online Dispute Resolution for consumer matters and in accordance with Art. 14.1 of Regulation (EU) 524/2013, we inform you that the European Commission provides all consumers with an online dispute resolution platform available at the following link: http://ec.europa.eu/consumers/odr/
13. FORCE MAJEURE
DREAM Fontanilles will not be liable for any failure to perform or delay in the fulfillment of any obligations we assume under a contract when such failure or delay is due to events beyond our reasonable control ("Force Majeure").
Force Majeure shall mean any act, event, non-exercise, omission, or accident that is beyond our reasonable control, including but not limited to:
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Civil unrest, riot, invasion, terrorist attack or threat of terrorist attack, war (declared or undeclared) or threat or preparation for war.
Fire, explosion, storm, flood, earthquake, subsidence, epidemic, or any other natural disaster.
Inability to Use Trains, boats, airplanes, motorized transport, or other means of transportation, public or private.
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Acts, decrees, legislation, regulations, or restrictions from any government or authority.
Our obligations arising from contracts will be considered suspended during the period in which the Force Majeure persists, and we will be granted an extension of time to fulfill these obligations for a period equal to the duration of the Force Majeure situation. We will employ all reasonable means to resolve the Force Majeure situation or to find a solution that allows us to meet our contractual obligations despite the Force Majeure.
14. LIMITATION OF LIABILITY
DREAM Fontanilles is not liable for any damages that may arise from:
Errors or omissions in the content, unavailability of the portal, or the transmission of viruses or malicious or harmful programs in the content, despite having adopted all necessary technological measures to prevent it.
The damages that may arise from the improper or inappropriate use of the website by users.
The operability or issues in the email address electronic provided by the user for sending the purchase confirmation.
Under no circumstances shall DREAM Fontanilles be liable for any losses or damages arising from the misuse of our products by users.
15. FINAL PROVISIONS
DREAM Fontanilles reserves the right to modify the conditions established herein at any time, and they will be duly published as they appear here. The validity of these conditions will depend on their presentation and will remain in effect until they are replaced by others duly published.
16. SEVERABILITY CLAUSE
If any of the clauses included in these general conditions are declared, in whole or in part, null or ineffective, such nullity or ineffectiveness will affect only that provision or the part of it that is null or ineffective, with the rest of the general conditions remaining in full force, and such provision will be considered as not included, in whole or in part.
17. APPLICABLE LEGISLATION
The present conditions will be governed by the current Spanish legislation and specifically by:
· Law 7/1998, of April 13, on General Contracting Conditions.
· Royal Legislative Decree 1/2007 of November 16, General Law for the Defense of Consumers and Users.
· Organic Law 3/2018, of December 5, on Personal Data Protection and guarantee of digital rights, as well as the General Data Protection Regulation (GDPR).
· Law 34/2002 of July 11, on Information Society Services and Electronic Commerce.
In the event of any discrepancy or dispute arising from the interpretation or application of these Terms of Use or the website content, in general, DREAM Fontanilles and the user, expressly waiving any other jurisdiction that may apply, submit to the jurisdiction of the Courts and Tribunals of the user's domicile. If the user is domiciled outside of Spain, DREAM Fontanilles and the user, expressly waiving any other jurisdiction that may apply, submit to the jurisdiction of the Courts and Tribunals of Girona.
All information and documentation available in other language versions of this website are provided for informational purposes only. In case of any discrepancy between the content of those versions and the original Spanish version, the latter shall prevail. The language used will be Spanish.
(Updated version on May 29, 2025)